Overcoming the Challenges of Knowledge Preservation with XR

How Mirae N Seohae Energy is using VIRNECT's XR technology to overcome workforce challenges and improve safety measures

As the energy sector workforce ages, it's becoming increasingly difficult to find experienced workers. This poses a major challenge for utility companies like Mirae N Seohae Energy, who need to find a way to simplify recruiting and onboarding new employees to prepare for the future. To address this challenge, Mirae N Seohae Energy turned to VIRNECT's XR technology to bring innovation to their workforce.

With younger generations being digital natives, they prefer digital information to codify knowledge. The executive team at Mirae N Seohae Energy recognized this and saw the potential of VIRNECT's XR technology to simplify the onboarding process for new employees and to democratize knowledge within their organization. As a result, Mirae N Seohae Energy could ensure a safe and reliable company by keeping knowledge within the organization.

Mirae N Seohae Energy is a leading gas supplier established in 1995, providing gas to over 75,000 houses in Korea. Their mission is to offer more than expected value through energy to their customers, and they have provided city gas to various sectors, including commercial, industrial, and residential customers.

One of the biggest challenges that Mirae N Seohae Energy faced was preserving and democratizing knowledge capital, including tacit knowledge. Maintenance operators work in more than six areas in the southeast region, including Dangjin and Seosan. Mirae N Seohae Energy needs regular maintenance on every site with limited resources. As a result, they required new hires to onboard faster and get up to speed in a reliable yet safe way.

VIRNECT digitized Mirae N Seohae Energy's physical assets, processes, and know-how to be accessible to many employees in different locations, thereby decentralizing knowledge. The biggest hurdle that VIRNECT had to overcome was the broadband speed in some parts of the facility. However, by reducing the size of each asset to 15MB, they could bring the digital asset to the screen in 10 seconds or less, maximizing the efficiency of learning and performing SOP.

Another challenge that Mirae N Seohae Energy faced was sharing expertise during emergencies. The situation room in the HQ of Mirae N Seohae Energy runs 24/7 to provide security and safety to their customers. They monitor the data, and when an alert indicates that some values are out of preset levels, they send over experts to ensure safety. VIRNECT's Remote solution connects field workers with experts through augmented reality tools. The 3D assets digitized for AR SOPs are also reused to serve communication effectively, yielding further benefits in different applications.

By implementing VIRNECT's XR technology in gas inspection, Mirae N Seohae Energy achieved a more reliable gas supply and a safer working environment, with reduced accidents and downtimes. On average, this means:

• A 30% reduction in training time for complex tasks.
• Over 90% reduction in costs derived from emergency response.

Onboarding has become faster, and there has been an increase in inspection efficiency, especially for new workers. In addition, the Mirae N Seohae Energy executive team has empowered its maintenance team with knowledge, making it available to anyone at any moment, thanks to VIRNECT's knowledge management system.

Mirae N Seohae Energy's journey to XR innovation has begun after the widespread acceptance of change, and VIRNECT is proud to be its technology partner as they move forward. To learn more about how VIRNECT can help your organization overcome knowledge preservation and democratization challenges, contact us today.