Manuals have come a long way in today's rapidly advancing technological landscape. From simple...
An Efficient Solution to Eliminate Costly Travel and Create a Better Working Environment
Telstar Hommel is a leading industrial company in South Korea that provides automation and control technology solutions. However, they faced a challenge in quickly resolving problems that occurred at their factory in Gyeongju. The distance between the factory and the head office in Pyeongtaek made it difficult for the experts to provide on-site support during emergencies, resulting in downtime and travel expenses.
To overcome this challenge, Telstar Hommel implemented VIRNECT Remote, an AR-based support system that allows experts at the head office to diagnose and guide workers on the field remotely. Workers can access schematics and user manuals on their wearable devices and receive clear instructions using AR pointing and drawing.
The system's success resulted in Telstar Hommel creating in-house AR-based manuals that can help newly hired workers solve issues, run inspections, and detect risks effectively and independently. The system has also reduced the emergency response process from a minimum of a whole day to a few minutes, eliminating the need for experts to travel from HQ to the production floor.
VIRNECT Remote, Make, and View allowed Telstar Hommel workers to quickly resolve problems and prevent them from occurring in the first place. The system has reduced travel expenses, increased efficiency, and improved overall operations. Additionally, the AR manuals have created knowledge spillovers throughout the production floor workforce, further increasing the system's effectiveness.
The implementation of VIRNECT Remote, Make, and View by Telstar Hommel is an excellent example of how AR-based support systems can revolutionize manufacturing. By allowing workers to troubleshoot themselves, they were able to eliminate costly travel and create a better working environment for the experts. Are you facing similar challenges in your manufacturing facility? Try VIRNECT for free today and see how it can transform your operations.
